Privacy Notice

Introduction

We are committed to protecting your personal information andbeing transparent about what information we hold about you.

Real Ideas Organisation CIC and its subsidiary companiesoffer a range of services, transactions and communications which requires theprocessing of your personal data.

Using personal information allows us to provide you withrelevant and timely information about the work that we do and to develop abetter understanding of our audiences.

The purpose of this Notice is to give you a clearexplanation about how Real Ideas collects and processes your information.

We use your information in accordance with all applicablelaws concerning the protection of personal information. This Notice explains:

What information we may collect about you
How and why, we may use that information
In what situations we may disclose your details to third parties
Our use of cookies to improve your use of our websites
Information about how we keep your personal information secure, how long we maintain it and your rights to be able to access it

If you have any queries about this policy, please contactthe Data Protection Officer at Real Ideas, Devonport Guildhall, Ker Street,Plymouth. Pl1 4EL or email: datacontroller@realideas.org.

Amendments to this Privacy Notice

This Notice was last updated: 11/06/2025.

We may revise and update this Privacy Notice at any time andwill record here when it was last amended.

Please periodically review the Privacy Notice, as yourcontinued use of our sites and/or other Real Ideas services and activitiesindicates your agreement with any changes that we make.

What is Real Ideas?

RealIdeas is a creative social enterprise helping people and places acrossPlymouth, Cornwall and the wider Southwest thrive through imagination,community and opportunity. We work from three inspiring spaces — DevonportGuildhall, Liskeard Library and the Market Hall, home to ourimpressive 360° immersive dome, a unique venue for creativity and digitalexploration. ‍

At thecentre of this is the Devonport Creative Quarter, where we’re transforminghistoric buildings into a lively, inclusive hub for artists, technologists andthe local community.

Acrossour wider work, we support people at every stage of their journey. Throughour Education & Engagement programmes, we offer creative learning forchildren, families and schools; through Pathways, we help individuals growconfidence and shape their futures. Our Consultancy &Projects work strengthens neighbourhoods and organisations,while Creative Futures develops skills and opportunities for thoseentering creative digital careers.

Together,we’re building connected, creative communities and opening doors to new possibilities.

The ‘Real Ideas’ group of companies consists of:

Real Ideas Organisation CIC, a community interest company registered in England & Wales with no. 06076462. Registered address is Sea House, Brenton Road, Downderry, Cornwall PL11 3JA.
Real Ideas Trading Ltd, a Private Ltd Company; Company number 08970094. Registered address is Devonport Guildhall, Ker Street, Plymouth, United Kingdom, PL1 4EL
Real Ideas Assets CIC, a community interest company registered in England and Wale with no 08970069. Registered address is Devonport Guildhall, Ker Street, Plymouth, United Kingdom, PL1 4EL

For simplicity throughout this notice, ‘we’ and ‘us’ meansReal Ideas, its companies and brands.

Explaining the lawful basis, we rely on

The law on data protection sets out a number of differentreasons (lawful basis) which a company may collect and process personal data.We only need to identify one of these bases which include:

Consent

In specific situations, we can collect and process your datawith your consent. For example, when you tick a box to join our mailing list ormedia consent.

When collecting your personal data, we’ll always make clearto you, which data is necessary in connection with a particular service.

Public Interest

When delivering work on behalf of public bodies such as theDepartment of Work and Pensions or the National Lottery, we may collect data toperform a specific task in the public interest set out in law.

Contractual obligations

In certain circumstances, we need your personal data tocomply with our contractual obligations. For example, when providing support toyou via a publicly funded programme, we’ll collect details including yourlocation, age and employment status and share them with our funder.

Legal compliance

If the law requires us to, we may need to collect andprocess your data. For example, we can pass on details of people involved infraud or other criminal activity affecting Real Ideas to law enforcement. Wemay also rely on this basis for processing your data where we need to complywith our obligations in relation to safeguarding concerns or child protectionissues.

Legitimate interest

In specific situations, we require your data to pursue ourlegitimate interests in a way which might reasonably be expected as part ofrunning our business or acting in your best interests (e.g., safeguarding orchild protection issues) and which does not materially impact your rights,freedom, or interests. For example, we may use your purchase history with us tosend you details of special, personalised offers.

We may also combine the demographics of many of ourcustomers, service users and beneficiaries to identify trends and ensure we cankeep up with demand or develop new products/services.

We may also use your home or business address details tosend you direct marketing information by post, mailing you about products andservices that we think might interest you.

Where we rely on legitimate interests as the lawful basisfor processing your data, we will first complete a Legitimate InterestsAssessment.

When do we collect your personal data?

Generally, we collect your information when you decide tointeract with us. This could include booking tickets online, over the phone orin person or it could be when you sign up to a programme of support. We alsolook at how visitors, participants and people use our website, so that we canoffer the best possible experience whether you’re booking tickets or justtrying to find out more about what we do and what’s on.

We collect information when you:

When you visit any of our websites
When you sign up to any of our programmes
When you volunteer with us
When you apply for a job with us or speculatively send us your CV
If you join our team as a Non-Executive Director or member of staff
When you purchase a product or service
When you engage with us on social media
When you contact us by any means with queries, complaints etc
When you enter prize draws or competitions
When you book any kind of appointment with us or book to attend an event or workshop.
When you choose to complete any surveys, we send you or engage with Polis
When you fill in any forms. For example, if an accident happens in one of our buildings or during one of our activities, we may collect your personal data or if you submit a complaint, we will need to follow this up with you.
When you’ve given a third-party permission to share with us the information, they hold about you
When you use our buildings, which have CCTV systems operated for the security of both customers, clients, staff, and tenants. When in operation these systems may record your image during your visit
When you meet to discuss potential support, you may give.
When you subscribe to any of our mailing lists.
When you use the interactive membership sections of our sites.
When you report a problem with our sites.

What sort of personal data do we collect?

The personal data we collect about you varies depending onthe service you request from us.

If you sign up to one of our programmes we may collect:

your name,
date of birth,
address,
employment status,
email and telephone number.
emergency contact details

Informationfrom Identification documents including Passports, Drivers Licenses and BirthCertificates

This could include details of your full name, address, dateof birth. If you provide passport data, the data will also include your placeof birth, gender, and nationality.

We also keep details of support provided by our staff intheir interactions with you which may include:

notes from conversations and copies of emails as well as how and when we contact you, and how and when you contact us.
These records may form the basis of “Safeguarding Reports (Cause for Concern)” if we need to complete these to comply with our legal obligation to safeguard you or to act in accordance with relevant child protection procedures.

If you sign up to an account with us:

Your name,
email address,
postal address and other data including
business address,
business name where applicable,
Job title where applicable.

If we identify that we could provide additional support aspart of our young people support / coaching/ business support / mentoring viaan eligibility search – this would be in extension to the support benefits wewill notify you and, in this instance, may request some more detailedinformation as specified by our funders.

Across our campus of buildings, we will use minimumcredentials to onboard you to our door access systems – more details of thisand our ability to revoke access can be found in the Co-working Terms andConditions.

Job applications and speculative CVs are processed inaccordance with Real Ideas’s Safer Recruitment procedures and ResourcingPolicy. This includes processing:

personal contact details,
employment and education history,
skills and referees.

Information provided regarding any relevant spentconvictions in accordance with the Rehabilitation of Offenders Act 1974 isprocessed in the strictest confidence and will only be considered in relationto the job applied for.

Special category data is also collected anonymously usingReal Ideas Inclusion form

If you enquire about, or book to use one of our venues orparticipate in one of our courses or workshops we may collect:

Name
Email address
Address
Postcode
Contact phone numbers
Age / date of birth
Payment card details. (Please note, we will not hold payment information for any longer than it takes to process your transaction. All debit and credit card information are processed securely, and in accordance with the Payment Card Industry Data Security Standard (PCI-DSS))
Access requirements
Purchase history
Organisation
Names of other attendees
Details of any complaints you raise in person, online or by telephone.
Details of your visits to our websites or apps, and which site you came from to ours.
Information gathered by cookies in your web browser.
Your image may be recorded on CCTV when you visit a venue run by us.
Your social media username, if you interact with us through those channels, to help us respond to your comments, questions, or feedback.

To deliver the best possible web experience, we may alsocollect technical information about:

your internet connection,
device type and browser
as well as the country and area where your computer is located,
the web pages viewed during your visit on our site and any search terms you entered.

When you make an Event Space booking, or complete acomment card we may collect:

Name
Email address
Contact phone number

Information obtained through cookies*, when you use ourwebsite, or engage with our emails:

IP address
Web browser type and version
Type of device
Operating system
Web address you arrived at our site from
Length of visit

*for more information, please refer to the Cookies sectionin this privacy policy.

How and why do we use your personal data?

We want to give you the best possible customer experience.One way to achieve that is to get the richest picture we can of who you are bycombining the data we have about you.

We then use this to send you information on the programmeswe run which may be of interest to you and also offer you promotions, productsand further information and services.

The data privacy law allows this as part of our legitimateinterest in understanding our customers and providing the highest levels ofservice.

Of course, if you wish to change how we use your data,you’ll find details in the ‘What are my rights?’ section below.

Remember, if you choose not to share your personal data withus, or refuse certain contact permissions, we might not be able to provide someservices you’ve asked or applied for.

For example, if you’ve asked us to let you know when we areadvertising new jobs, partnering or supply opportunities, we can’t do that ifyou’ve withdrawn the right consent to hear from us.

We use information in a number of ways, the main waysbeing:

because it is necessary to administer the services you have requested from us and to fulfil our obligations to you in providing these services; or
to inform you by email or other means of similar events or services run by us which we think may interest you; or

Specifically, we use your information in the followingways:

To carry out our business and to provide a service or carry out a contract with you:
To fulfil ticketing and/or donation requests (including confirmation of your booking or donation by email and/or letter)
Process payments (Please note we do not store any Credit Card or other payment information once the transaction has been completed).
Provide the best possible customer services and to help us with our internal administration.
Contact you with important information relating to your booking, such as confirming your order, reminding you of an upcoming event you’ve booked for or letting you know about updates to event details.

Where we have your consent:

Send you updates via email about what’s on, news or about supporting us.
Email you about a specific area you’ve requested to hear more about such as our accessible programmes or other projects.

Where we have justifiable reason (including legalobligation and legitimate interest):

To process requests for support through one of our programmes. If we don’t collect your personal data, we can’t prove you are eligible for free funded support and comply with our contractual obligations with the programme.
We process CVs and job applications in accordance with Real Ideas’ Safer Recruitment procedures (Safeguarding Children & Vulnerable Adults Policy) and Resourcing Policy.
To notify our casual staff via personal email of changes to shift patterns, policy updates and learning & development opportunities.
To respond to your queries, requests, and complaints. We may also keep a record of these to inform any future communication with us and to demonstrate how we communicated with you throughout. We do this on the basis of our contractual obligations to you, our legal obligations, and our legitimate interests in providing you with the best service and understanding how we can improve our service based on your experience.
To protect our customers, premises, assets, and Partners from crime, we operate CCTV systems in some of our buildings which record images for security. We do this on the basis of our legitimate business interests.
To process payments and to prevent fraudulent transactions. We do this on the basis of our legitimate business interests. This also helps to protect our customers from fraud.
If we discover any criminal activity or alleged criminal activity through our use of CCTV, fraud monitoring and suspicious transaction monitoring, we will process this data for the purposes of preventing or detecting unlawful acts. Our aim is to protect the individuals we interact with from criminal activities.
With your consent, we will use your personal data, preferences, and details of your transactions with us to keep you informed by email, web, text and telephone about relevant products and services including tailored special offers, discounts, promotions, events, competitions and so on. You are free to opt out of hearing from us by any of these channels at any time.
To send you relevant, personalised communications by post in relation to updates, offers, services and products. We’ll do this on the basis of our legitimate business interest. You are free to opt out of hearing from us by post at any time.
To send you communications required by law or which are necessary to inform you about our changes to the services we provide you. For example, updates to this Privacy Notice or legally required information relating to the services we provide you. These communications will never contain marketing information.
To administer any of our prize draws or competitions which you enter, based on your consent given at the time of entering.
To develop, test and improve the systems, services, and products we provide to you. We’ll do this on the basis of our legitimate business interests.
To comply with our contractual or legal obligations to share data with law enforcement or other statutory or relevant authorities. For example, when a court order is submitted to share data with law enforcement agencies or a court of law, or where we are required to hold or share data to comply with our safeguarding obligations and child protection procedures, including in relation to the preparation and sharing of Safeguarding Reports (Cause for Concern).
To send you survey and feedback requests to help improve our services. These messages will not include any promotional content and do not require prior consent when sent by email or text message. We have a legitimate interest to do so as this helps make our products or services more relevant to you.
Analyse your booking history in order to learn about your interests and preferences to help us target our marketing communications so that they’re more relevant to you.
Send you occasional mail informing you of important news and Membership updates
For classifying our audience into groups or segments, using booking and publicly available information. These segments help us to understand our audience better and ensure we’re sending relevant messages to each group.
Measure and understand how our audiences respond to a variety of marketing activity so we can ensure our activity is well targeted, relevant, and effective.
To contact you to ask you to participate in audience research. You are under no obligation to participate in research and, should you provide any further information, Real Ideas will inform you how any further information will be used. All information gathered for research purposes is anonymised and aggregated for analysis.
Analyse and continually improve the services we offer including our programme, our website, and our ticketing service.
To keep our database accurate and relevant, for example, using National Change of Address.
To inform you of any changes related to your booking
The use of CCTV recording equipment in and around our premises for monitoring and security purposes.
Undertake due diligence to detect and reduce fraud and credit risk.
To analyse the way in which our website is used and the content and links that you interact with, in order to improve our website services
To store saved online ticketing orders as you navigate around the website
To analyse the way in which our emails to you are received by you, and the content and links that you interact with, in order to improve our communications with you.
To help diagnose and manage the website, to audit the geographical make-up of users, and to establish how you have arrived at the website (this is through your public IP address which is a unique number which allows a computer, group of computers or another internet connected device to browse the internet. The log file records the time and date of your visit, the pages that were requested, the referring website (if provided) and your internet browser version)

Combining your data for combined marketing

We want to share offers and information with you that ismost relevant to your interests at particular times. To help us form a better,overall understanding of you as a customer, we might combine your personal datagathered across Real Ideas as described above, for example your relationshipand purchase history with the Real Ideas Group, as well as the campaigns you engage in andwhich events of ours you attend.

For a small number of our audience, where we want tobetter understand people’s engagement with Real Ideas and their potentialinterest in supporting us further:

Before contacting a small number of individuals, we may seekadditional information including Real Ideas booking and connections, businessnetwork information and publicly available information relating to residentiallocation, wealth, and assets, family*, career, donations to other organisations(including political parties where they are made public by the individual) andhobbies and interests to create a profile of their interests and preferences.This helps us understand the background of the people who may choose to becomemembers. We may also use publicly sourced images to help identify individualswho attend our special events.

* This does not include information about children unlessgiven personally by the individual concerned.

We use a number of different sources to aid us in ouractivities, including newspaper websites and archives, Polis, housing and jobmarket websites and the electoral roll as well as official websites ofcompanies, charities, and other arts organisations. In addition to general useof the internet we also make use of company, director, and shareholderinformation from publicly available information providers.

Data Control

In most circumstances Real Ideas is the Data Controller andData Processor. There are certain circumstances though when Real Ideas willalso act as a joint Data Controller, or as Data Processor for a different DataController, for example with a funder when delivering a programme of support tobeneficiaries. When this is the case, we will make it clear to you who is theData Controller and Data Processor when we ask for your data.

We collect personal information through a number ofdifferent ways when you choose to interact with us, all of which are subject tostrict data security processes to ensure your personal information is kept safeat all times.

In addition, we use the following data processors to enableus to collect, process and securely store the data we obtain.

We use Ticket Tailor to process all ticket bookings and purchases.
We use Nexudus to process payment for room bookings, studios and access to our specialist facilities and membership services
We use Monday.com as the Real Ideas Customer Relationship Management platform for marketing and email communications
We use Stripe to process all online card payments
We use Xero to process and issue invoices
We use Webflow to administer the main Real Ideas webstite
We use Squarespace to administer the Native Makers website and services
We use Nexudus via Webflow to communicate with members about products and services you have purchased
We use Monday.com to collect feedback and event submissions
We use Survey Monkey to collect anonymised inclusion data for staff and job applicants
We use Microsoft Office365 for form submissions for a range of activities
We use YETI (Cognisoft MI system) to manage, record and claim for programme delivery (publicly funded contracts)
We use Monday.com as our Customer Relationhip Managment software (CRM)

Any data processed on behalf of Real Ideas is processed onlyto the extent required by them to perform the services that Real Ideasrequests. Any use for other purposes is strictly prohibited within a datasharing agreement between us and the provider. Furthermore, any data that isprocessed by third parties must be processed within the terms of this policyand in accordance with the United Kingdom General Data Protection Regulations(UKGDPR), Data Protection Act 2018 and Privacy & Electronic CommunicationsRegulations (PECR).

We also use services where your data is primarily subject totheir privacy policy, where those services then share your data with us (if youhave not opted out to them doing so) at which point it is process in accordancewith Real Ideas’ privacy policy.

How we protect your personal data

We know how much data security matters to all our staff,participants and vistors. With this in mind we will treat your data with theutmost care and take all appropriate steps to protect it.

We store and process your personal data securely usingsuitable physical, electronic, and operational procedures to safeguard andsecure all personal information. We will ensure that any third parties we usefor processing your personal data do the same. We limit internal access to yourpersonal data to only those who require it and provide all our staff with DataProtection and Information Security training. We ensure that high standards ofsecurity and protection are met by abiding by our Data Protection Policies andProcedures

Access to your personal data is password-protected, weregularly monitor our system for possible vulnerabilities and attacks, and wecarry out appropriate testing to identify ways to further strengthen security.

Real Ideas may transfer your data to USA-basedorganisations, depending on the nature of your engagement with us. The USA hasweaker data protection laws than the UK. We will ensure that we only useorganisations certified under the “UK Extension to the EU-US Data PrivacyFramework” to handle your personal information, thereby ensuring your datarights are maintained. More details on this certification can be found atwww.privacyshield.gov/welcome.

How long will we keep your personal data?

Whenever we collect or process your personal data, we’llonly keep it for as long as is necessary for the purpose for which it wascollected.

At the end of that retention period, your data will eitherbe deleted completely or anonymised, for example by aggregation with other dataso that it can be used in a non-identifiable way for statistical analysis andbusiness planning.

We keep your personal information:

For as long as we need to for the purposes for which it was collected or,
(if longer) for any period for which we are required to keep personal information to comply with our legal and regulatory requirements or,
until you ask us to delete your personal data, in accordance with your rights below.

We will not keep more information than we need. Theretention period will vary according to the purpose:

Some examples of data retention periods:

Data Type

Purpose

Suggested Retention Period

Justification

Membership application records

Verifying eligibility and maintaining member services

6 years after membership ends

Limitation Act 1980 and legitimate interest in defendinglegal claims

Event participant data

Booking, safety, and follow-up communications

3 years

Covers follow-up, impact reporting and potentialre-engagement

Safeguarding concerns / records

Statutory safeguarding and legal compliance

25 years (for children), or as per Local Safeguarding Boardguidance

Based on NSPCC and ICO best practice

Job applicant data (unsuccessful)

Recruitment administration

6 months to 1 year

As recommended by ACAS and ICO for resolving disputes

Staff personnel files

Employment administration

6 years after employment ends

Limitation Act and HMRC requirements

Volunteer records

Role administration and references

3 years after volunteering ends

Reasonable period for reference provision

Financial transactions / invoices

Audit and HMRC compliance

6 years from end of financial year

As required by HMRC and Companies Act 2006

Email communications (general)

Internal/external correspondence

2–3 years

Depending on business use and necessity

CCTV or surveillance footage

Security and incident response

30 days (unless required for investigation)

ICO code of practice on surveillance

Mailing list / marketing consent

Direct communications

Until user withdraws consent or 2 years after lastengagement

Per PECR and GDPR guidance on consent management

Other examples include:

Support via Real Ideas programmes

When you receive support from us from a funded programme, wewill keep the personal data you give us in accordance with the rules of thefunder, for EU funded programmes this could be up to 10 years so we can complywith Public Interest and our legal and contractual obligations.

Recruitment

Unsuccessful applicant details will be kept on file for 6months – 1 year, in accordance with statutory regulations, unless applicantsspecifically request that this should not be the case.

Bookings at our venues

When you book to hire one of our venues or participate in anevent or workshop with us, we will hold your data for up to 5 years from thedate of the transaction. We do this on the basis of our legitimate businessinterests.

Buying products or services from us

When you pay us for a product or service – whether that isco-working space or a cup of coffee – we will keep records of our financialtransaction with you for 7 years. We do this on the basis of our legal andcontractual obligations.

For further information about how long we will keep yourinformation, please contact the Data Controller using the contact detailsoutlined in this policy.

We will assess the personal data that we hold on a regularbasis to determine its relevance and destroy your personal data if we no longerrequire it or no longer provide any services to you.

If you ask us to stop sending direct marketingcommunications to you, we will keep the minimum amount of information (e.g.,name, address, or email address) to ensure we adhere with such requests.

Who do we share your personal data with?

We sometimes share your personal data with trusted thirdparties. For example, copywriters who may contact you to write an article aboutyour development journey, funders, or a partner organisation we think couldhelp and support you.

Here’s the policy we apply to those organisations to keepyour data safe and protect your privacy:

We provide only the information they need to perform their specific services.
They may only use your data for the exact purposes we specify in our contract with them.
We work closely with them to ensure that your privacy is respected and protected at all times.
If we stop using their services, any of your data held by them will either be deleted or rendered anonymous.

Examples of the kind of third parties we work with are:

Direct marketing companies who help us manage our electronic communications with you.
Google/Meta Platforms to show you information that might interest you while you’re browsing the internet. This is based on either your marketing consent or your acceptance of cookies on our websites.
Copywriters and journalists who create case studies and marketing content for us.
For fraud management, we may share information about fraudulent or potentially fraudulent activity in our premises or systems. This may include sharing data about individuals with law enforcement bodies.
We may also be required to disclose your personal data to the police or other enforcement, regulatory or Government body, in the UK, your country of origin or elsewhere, upon a valid request to do so. These requests are assessed on a case-by-case basis and take the privacy of our customers into consideration.
We may share your personal data with relevant authorities where we are under a legal duty to do so, or where we feel that it is in your legitimate interests that we do so, for example in relation to safeguarding or child protection issues. Where we rely on your legitimate interests as the lawful basis for sharing your data, we will first undertake a Legitimate Interests Assessment.
We may share your personal data with relevant sub processors to support innovation, learning and development. We will notify relevant Data Controllers of the appointment of any new sub-processors.
For further information please contact our Data Controller

To help personalise your journey through our websites wesometimes may use the following companies:

Google
Meta Platforms including – Instagram and Facebook
TikTok
YouTube
Yahoo
Pinterest
Squarespace

Your rights and how to contact us

You should find it easy to access and amend the personalinformation that we hold on you, or request that we stop contacting you. It’syour data and we want to make sure you feel in control of it.

The UK General Data Protection Regulations (UKGDPR) providesthe following rights individuals:

Right to be informed

Individuals have the right to be informed about thecollection and use of their personal data

Right of access

Individuals have the right to access their personal data andsupplementary information (known as a Subject Access Request) * You have theright to request details of what information we hold about you. We will takesteps to verify your identity before responding to your request and will thenrespond as soon as possible but no later than within a month. Please send adescription of the information you would like to see, together with proof ofyour identity to datacontroller@realideas.org

Right to rectification

UKGDPR includes rights for individuals to have inaccuratepersonal data rectified or completed if it is incomplete. If you have anyconcerns about the accuracy of your personal data, please let us know using thecontact details below.

Right to erasure/forgotten

UKGDPR introduces a right for individuals to have personaldata erased in certain circumstances.

Restrict processing

Individuals have the right to request the restriction orsuppression of their personal data

Data portability – right to transfer data betweencontrollers

The right to data portability allows individuals to obtainand reuse their personal data for their own purposes across different services.

Right to object

Individuals have the right to object to processing based onlegitimate interests or the performance of a task in the public interest,direct marketing, and processing for purposes of scientific/historical researchand statistics.

Right not to be subject to automated decision making

UKGDPR has provisions on automated individual decisionmaking and profiling

*To ask for your information, please contact Data Controller, Real IdeasOrganisation, Devonport Guildhall, Ker Street, Plymouth, PL1 4EL or emaildatacontroller@realideas.org

If we choose not to action your request, we will explain toyou the reasons for our refusal, based on the lawful bases for processingoutlined in ‘What Sort of Personal Data do we Collect & lawful basis’?

Your right to withdraw consent

Whenever you have given us your consent to use your personaldata, you have the right to change your mind at any time and withdraw thatconsent.

Where we rely on our legitimate interest

In cases where we are processing your personal data on thebasis of our legitimate interest, you can ask us to stop for reasons connectedto your individual situation. Wemust then do so unless we believe we have a legitimate overriding reason tocontinue processing your personal data.

Direct marketing

You have the right to stop the use of your personal data fordirect marketing activity through all channels, or selected channels. To stophearing from Real Ideas please write to Real Ideas Organisation, DevonportGuildhall, Ker Street, Plymouth PL1 4EL. We will always comply with yourrequest.

Email marketing

You have the right to stop the use of your personal data foremail marketing. All our email marketing activity is delivered via Webflow, Hubspot, Monday.com,which will always give you opportunity to update your preferences or withdrawyour consent to hear from us with marketing messages. We will always complywith your request.

Checking your identity

To protect the confidentiality of your information, we willask you to verify your identity before proceeding with any request you makeunder this Privacy Notice. If you have authorised a third party to submit arequest on your behalf, we will ask them to prove they have your permission toact.

At the end of your relationship with us you can ask us todelete your personal data and we will do so as far as we are reasonably ableand subject to our legal requirements to retain such data. You can also requestthat we provide you with written confirmation of the deletion of your personaldata, which we will provide if we have deleted that data and can provideevidence of this.

You have the right to lodge a complaint with the supervisoryauthority, The Information Commissioner’s Office – www.ico.org.uk

If you would like to exercise any of your rights outlined inthis policy or have any concerns or questions about the way in which Real Ideashandles your personal data, please contact us –

Data Protection Officer

Devonport Guildhall

Ker Street

Plymouth

PL1 4EL

United Kingdom

Email: datacontroller@realideas.org

Contacting the Regulator

If you feel that your data has not been handled correctly,or you are unhappy with our response to any requests you have made to usregarding the use of your personal data, you have the right to lodge acomplaint with the Information Commissioner’s Office.

You can contact them by calling 0303 123 1113.

Or go online to  www.ico.org.uk/concerns (opens in a new window; pleasenote we can’t be responsible for the content ofexternal websites)

Any questions?

We hope this Privacy Notice has been helpful in setting outthe way we handle your personal data and your rights to control it.

If you have any questions that haven’t been covered, pleasecontact our Data Protection Officer who will be pleased to help you:

Email us at datacontroller@realideas.org

Or write to us at RealIdeas Organisation, Devonport Guildhall, Ker Street, Plymouth PL1 4EL.