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Please read and agree the Real Ideas Terms and Conditions below.
Cancellation for meeting rooms There is limited availability for meeting room space, cancellations can be self managed via the members portal. Cancellations can be made without charge for use up to 24 hours before the start time of the booking, cancellations made after this point will be charged at the rate paid. This may be member credits or the amount paid for the booking. Cancellations for co-work space Co-work desk space can be cancelled via the members portal up to 1 hour before the start time of the booking without charge. After this point cancellations will be charged at the paid rate. This may be member credits or the amount paid for the booking. Specific terms relating to membership levels are below. Connect Rolling monthly £20 (inc VAT) payment by direct debit, set up during sign up. This can be cancelled at any time through the membership portal, prior to the next payment date. Upon cancellation, services will be accessible up until the next payment date, upon which the account will be downgraded to the “Join us” (free) membership level. No refunds or pro rata options are available. Without prejudice to any other right or remedy that we may have, if you fail to make payment when it is due, we may take the following process: • 3 (three) attempts at payment with current communication of 1 email notification per attempt will be made; • On the 3rd failed attempt, the email notification to you will provide you with a 7 day notice period for downgrading your account to a free (join us) membership; • If after 7 days, being a total of 10 days since the due date, no payment has been received, the system reverts the members account to free (join us) membership, and sends an email notification to the member. We reserve the right to charge you interest on all overdue sums from the due date until payment of the overdue sum has been paid in full. Interest under this clause will accrue each day at 4% above the Bank of England’s base rate from time to time. All sums payable under this membership shall be paid in full without any set-off, counterclaim, deduction or withholding. In the event of loss of membership card, a replacement card will be issued free of charge for the first incidence, thereafter a charge of £5 will be administered to the member account for each subsequent loss and card replacement.
• Services provided o Connect level ▪ Members access card ▪ 1 hour per month 1-2-1 support, mentoring or coaching ▪ Access to specialist resources, tools and facilities ▪ 4 days per month use of flexible work or making spaces (split into 8 half day bookings) ▪ Secure Wi-Fi connection ▪ Access to printing ▪ 20% discount on selected activity and services
All in Rolling monthly £200 (inc VAT) payment by direct debit, set up during sign up. This can be cancelled at any time through the membership portal, prior to the next payment date. Upon cancellation, services will be accessible up until the next payment date, upon which the account will be downgraded to the “Join us” (free) membership level. No refunds or pro rata options are available. If payment is due but fails the following process applies; • Make 3 attempts at payment with current communication of 1 email notification per attempt. • On 3rd failed payment attempt, the email notification to the member will give 7 a day notice period for downgrading account to a free (join us) membership. • After 7 days, being a total of 10 days since payment date, if no payment is received, the system reverts the members account to free (join us) membership, and sends an email notification to the member. In the event of loss of membership card, a replacement card will be issued free of charge for the first incidence, thereafter a charge of £5 will be administered to the member account for each subsequent loss and card replacement. We reserve the right to charge you interest on all overdue sums from the due date until payment of the overdue sum has been paid in full. Interest under this clause will accrue each day at 4% above the Bank of England’s base rate from time to time. All sums payable under this membership shall be paid in full without any set-off, counterclaim, deduction or withholding.
• Services provided o All in level ▪ Members access card ▪ 1-2-1 support, mentoring or coaching ▪ Access to specialist resources, tools and facilities ▪ Secure Wi-Fi connection ▪ Access to printing ▪ Extensive packages of support, mentoring, coaching and specialist training ▪ Unlimited access to flexible co-working and making spaces across our campus ▪ 4 days per month of meeting room use (split into 8 half day bookings) ▪ 20% discount on selected activity and services
Organisations Real Ideas will assign an account holder with whom the organisation will deal directly when determining the pricing structure, service provision and payment profile. This will be detailed in a letter of agreement which supplements these terms and conditions. Payment will be requested from Real Ideas by invoice direct to the organisation with payment required within 30 days of invoice. Cancellation requires a notice period defined in the Letter of Agreement and requests must be sent in writing by email to the Real Ideas key account holder or membership@realideas.org. Upon receipt of cancellation requests the Real Ideas key account holder will communicate directly with the organisation to arrange a final date of membership and the return of access cards. No refunds or pro rata options are available. We reserve the right to charge you interest on all overdue sums from the due date until payment of the overdue sum has been paid in full. Interest under this clause will accrue each day at 4% above the Bank of England’s base rate from time to time. All sums payable under this membership shall be paid in full without any set-off, counterclaim, deduction or withholding.
• Services provided o Organisational level ▪ Detailed in Letter of Agreement, bespoke package and pricing
Dedicated Rolling monthly £250 (inc VAT) payment by direct debit, set up during sign up and on receipt of keys for access to dedicated space. Cancellation requires a notice period of 3 months, cancellation requests must be sent in writing by email to membership@realideas.org. Upon receipt of cancellation requests the Real Ideas membership team will communicate directly with the member to arrange a final date of occupancy, handover of dedicated space and keys back to Real Ideas. The member must vacate the dedicated space on or before the last date of membership which will be communicated directly with the member. After the last date of occupancy the member account will be downgraded to the “Join us” (free) membership level. No refunds or pro rata options are available. Please refer to the Real Ideas Members Charter for information about permitted use which may affect your membership. In the event of loss of membership card, a replacement card will be issued free of charge for the first incidence, thereafter a charge of £5 will be administered to the member account for each subsequent loss and card replacement. We reserve the right to charge you interest on all overdue sums from the due date until payment of the overdue sum has been paid in full. Interest under this clause will accrue each day at 4% above the Bank of England’s base rate from time to time. All sums payable under this membership shall be paid in full without any set-off, counterclaim, deduction or withholding.
• Services provided o Dedicated level ▪ One of the following • Dedicated office space – application required, business rates will apply • Dedicated use of private studio space in Ocean Studios – application process due to high demand, and business rates will apply, or • Bookable use of commercial kitchen and dry storage in Devonport Guildhall ▪ Members access card ▪ Opportunity to participate in incubation programmes ▪ 1-2-1 support, mentoring or coaching ▪ Access to specialist resources, tools and facilities ▪ Secure Wi-Fi connection ▪ Access to printing ▪ Use of flexible work or making spaces ▪ 4 days a month of meeting room use ▪ 20% discount on selected activity and services ▪ Waste removal within reasonable limits in Ocean Studios and commercial kitchens – large waste items must be removed and disposed of by the member. Waste that requires additional collections may incur additional cost on a case by case basis. If in doubt contact membership. Further details are provided in the Members Charter.
4. Our Commitment to You We will: a. use reasonable endeavours to supply the Services depending on your level of membership and we aim to ensure that you will have access to all services within your membership within 5 working days; b. provide you with access to Real Ideas buildings and other facilities pursuant to your level of membership; c. inform you of any health and safety and security requirements which apply to any Real Ideas buildings;
5. Your Obligations You shall: a. Use reasonable endeavours to observe all health and safety and security requirements that apply to Real Ideas buildings and that have been communicated to you, including environmental health food hygiene requirements for users of commercial kitchens; b. Ensure that any equipment is used in an appropriate manner and maintained in a good condition; c. At the end of your membership you shall: i. Pay all sums do to us which remains outstanding; ii. Within a reasonable time return any items which belong to us (if any); and iii. Return to us any of our Intellectual Property Rights which we have permitted you to use.
6. Liability Real Ideas will not be held liable for any loss or damage to member possessions, equipment or vehicles brought to Real Ideas spaces. Electrical equipment that requires mains power must be PAT tested by the member. Property must not be left onsite overnight, including in lockers. The member indemnifies Real Ideas Organisation against any claims for loss, damage or personal injury when attending Real Ideas sites including car parking, grounds, access routes, and all areas inside.
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