Create your Real Ideas account

We're working to create a rich and diverse community that creates new and interesting connections, collaborations and possibility.


Personal Details

Your Address

Date of Birth (optional)

Why do we ask for this? - Providing your date of birth allows us to tailor your experience with access to specific products and services you may otherwise not qualify for. We also use this information to better understand our community to improve the opportunities we offer.


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Terms & Conditions

Please read and agree the Real Ideas Terms and Conditions below.

  1. Definitions and Interpretation – GeneralThese terms and conditions apply to individuals and businesses (“Member”, “you”, “your”) that have purchased membership with Real Ideas Organisation (”we”, “us”, “our”). These terms, Real Ideas policies and procedures provided describe your rights and obligations in connection with access to Real Ideas buildings, Real Ideas Membership platform and engagement with Real Ideas programmed activities (“services”). By using the services, you are agreeing that you and any of your membership group shall abide by and be bound by this agreement.
  2. Information about Real IdeasWe are passionate about finding solutions to social problems, creating and supporting real and lasting change for individuals, communities and organisations. We are innovators, change makers and risk takers.We believe that by providing our people with autonomy, space to grow and develop, and the freedom to create and innovate, we will deliver the best working environment for our team, who will in turn deliver the most engaging and effective work for the people and organisations we support.
  3. Price, Payment, Fees and Cancellation
    The pricing, payment, fees and cancellation terms are dependent on the level of membership, being either Connect, All in, Dedicated or Organisational. Any changes in membership rates will be communicated with the membership with a minimum of 30 days’ notice (1 Month).

Cancellation for meeting rooms
There is limited availability for meeting room space, cancellations can be self managed via the
members portal. Cancellations can be made without charge for use up to 24 hours before the start
time of the booking, cancellations made after this point will be charged at the rate paid. This may
be member credits or the amount paid for the booking.
Cancellations for co-work space
Co-work desk space can be cancelled via the members portal up to 1 hour before the start time of
the booking without charge. After this point cancellations will be charged at the paid rate. This
may be member credits or the amount paid for the booking.
Specific terms relating to membership levels are below.
Connect
Rolling monthly £20 (inc VAT) payment by direct debit, set up during sign up. This can be cancelled
at any time through the membership portal, prior to the next payment date. Upon cancellation,
services will be accessible up until the next payment date, upon which the account will be
downgraded to the “Join us” (free) membership level. No refunds or pro rata options are available.
Without prejudice to any other right or remedy that we may have, if you fail to make payment
when it is due, we may take the following process:
• 3 (three) attempts at payment with current communication of 1 email notification per attempt
will be made;
• On the 3rd failed attempt, the email notification to you will provide you with a 7 day notice
period for downgrading your account to a free (join us) membership;
• If after 7 days, being a total of 10 days since the due date, no payment has been received, the
system reverts the members account to free (join us) membership, and sends an email
notification to the member.
We reserve the right to charge you interest on all overdue sums from the due date until payment
of the overdue sum has been paid in full. Interest under this clause will accrue each day at 4%
above the Bank of England’s base rate from time to time.
All sums payable under this membership shall be paid in full without any set-off, counterclaim,
deduction or withholding.
In the event of loss of membership card, a replacement card will be issued free of charge for the
first incidence, thereafter a charge of £5 will be administered to the member account for each
subsequent loss and card replacement.

• Services provided
o Connect level
▪ Members access card
▪ 1 hour per month 1-2-1 support, mentoring or coaching
▪ Access to specialist resources, tools and facilities
▪ 4 days per month use of flexible work or making spaces (split into 8 half day
bookings)
▪ Secure Wi-Fi connection
▪ Access to printing
▪ 20% discount on selected activity and services

All in
Rolling monthly £200 (inc VAT) payment by direct debit, set up during sign up. This can be
cancelled at any time through the membership portal, prior to the next payment date. Upon
cancellation, services will be accessible up until the next payment date, upon which the account
will be downgraded to the “Join us” (free) membership level. No refunds or pro rata options are
available. If payment is due but fails the following process applies;
• Make 3 attempts at payment with current communication of 1 email notification per attempt.
• On 3rd failed payment attempt, the email notification to the member will give 7 a day notice
period for downgrading account to a free (join us) membership.
• After 7 days, being a total of 10 days since payment date, if no payment is received, the system
reverts the members account to free (join us) membership, and sends an email notification to
the member.
In the event of loss of membership card, a replacement card will be issued free of charge for the
first incidence, thereafter a charge of £5 will be administered to the member account for each
subsequent loss and card replacement.
We reserve the right to charge you interest on all overdue sums from the due date until payment
of the overdue sum has been paid in full. Interest under this clause will accrue each day at 4%
above the Bank of England’s base rate from time to time.
All sums payable under this membership shall be paid in full without any set-off, counterclaim,
deduction or withholding.

• Services provided
o All in level
▪ Members access card
▪ 1-2-1 support, mentoring or coaching
▪ Access to specialist resources, tools and facilities
▪ Secure Wi-Fi connection
▪ Access to printing
▪ Extensive packages of support, mentoring, coaching and specialist training
▪ Unlimited access to flexible co-working and making spaces across our campus
▪ 4 days per month of meeting room use (split into 8 half day bookings)
▪ 20% discount on selected activity and services

Organisations
Real Ideas will assign an account holder with whom the organisation will deal directly when
determining the pricing structure, service provision and payment profile. This will be detailed in
a letter of agreement which supplements these terms and conditions.
Payment will be requested from Real Ideas by invoice direct to the organisation with payment
required within 30 days of invoice.
Cancellation requires a notice period defined in the Letter of Agreement and requests must be
sent in writing by email to the Real Ideas key account holder or [email protected]
Upon receipt of cancellation requests the Real Ideas key account holder will communicate
directly with the organisation to arrange a final date of membership and the return of access
cards. No refunds or pro rata options are available.
We reserve the right to charge you interest on all overdue sums from the due date until payment
of the overdue sum has been paid in full. Interest under this clause will accrue each day at 4%
above the Bank of England’s base rate from time to time.
All sums payable under this membership shall be paid in full without any set-off, counterclaim,
deduction or withholding.

• Services provided
o Organisational level
▪ Detailed in Letter of Agreement, bespoke package and pricing

Dedicated
Rolling monthly £250 (inc VAT) payment by direct debit, set up during sign up and on receipt of
keys for access to dedicated space. Cancellation requires a notice period of 3 months, cancellation
requests must be sent in writing by email to [email protected] Upon receipt of
cancellation requests the Real Ideas membership team will communicate directly with the
member to arrange a final date of occupancy, handover of dedicated space and keys back to Real
Ideas. The member must vacate the dedicated space on or before the last date of membership
which will be communicated directly with the member. After the last date of occupancy the
member account will be downgraded to the “Join us” (free) membership level. No refunds or pro
rata options are available.
Please refer to the Real Ideas Members Charter for information about permitted use which may
affect your membership.
In the event of loss of membership card, a replacement card will be issued free of charge for the
first incidence, thereafter a charge of £5 will be administered to the member account for each
subsequent loss and card replacement.
We reserve the right to charge you interest on all overdue sums from the due date until payment
of the overdue sum has been paid in full. Interest under this clause will accrue each day at 4%
above the Bank of England’s base rate from time to time.
All sums payable under this membership shall be paid in full without any set-off, counterclaim,
deduction or withholding.

• Services provided
o Dedicated level
▪ One of the following
• Dedicated office space – application required, business rates will
apply
• Dedicated use of private studio space in Ocean Studios – application
process due to high demand, and business rates will apply, or
• Bookable use of commercial kitchen and dry storage in Devonport
Guildhall
▪ Members access card
▪ Opportunity to participate in incubation programmes
▪ 1-2-1 support, mentoring or coaching
▪ Access to specialist resources, tools and facilities
▪ Secure Wi-Fi connection
▪ Access to printing
▪ Use of flexible work or making spaces
▪ 4 days a month of meeting room use
▪ 20% discount on selected activity and services
▪ Waste removal within reasonable limits in Ocean Studios and commercial
kitchens – large waste items must be removed and disposed of by the
member. Waste that requires additional collections may incur additional
cost on a case by case basis. If in doubt contact membership. Further details
are provided in the Members Charter.

4. Our Commitment to You
We will:
a. use reasonable endeavours to supply the Services depending on your level of
membership and we aim to ensure that you will have access to all services within your
membership within 5 working days;
b. provide you with access to Real Ideas buildings and other facilities pursuant to your
level of membership;
c. inform you of any health and safety and security requirements which apply to any
Real Ideas buildings;

5. Your Obligations
You shall:
a. Use reasonable endeavours to observe all health and safety and security
requirements that apply to Real Ideas buildings and that have been communicated to
you, including environmental health food hygiene requirements for users of
commercial kitchens;
b. Ensure that any equipment is used in an appropriate manner and maintained in a
good condition;
c. At the end of your membership you shall:
i. Pay all sums do to us which remains outstanding;
ii. Within a reasonable time return any items which belong to us (if any); and
iii. Return to us any of our Intellectual Property Rights which we have permitted
you to use.

6. Liability
Real Ideas will not be held liable for any loss or damage to member possessions, equipment or
vehicles brought to Real Ideas spaces. Electrical equipment that requires mains power must be
PAT tested by the member. Property must not be left onsite overnight, including in lockers.
The member indemnifies Real Ideas Organisation against any claims for loss, damage or personal
injury when attending Real Ideas sites including car parking, grounds, access routes, and all areas
inside.

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