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Customer Experience Host – Devonport Creative Quarter 

  • Posted: 8th October, 2025
  • Location: Plymouth
  • Opportunity type: Casual

View the full role profile here – ROLE PROFILE

About Real Ideas

At Real Ideas, we believe in creating places and opportunities where people can thrive. Our work is rooted in communities, unlocking potential and delivering meaningful change through creativity, culture, learning, and enterprise.
Our venues in the Devonport Creative Quarter are vibrant, evolving spaces that welcome artists, technologists, learners, makers, and communities to connect, explore, and be inspired. From cultural programming and immersive screenings to artisan café experiences, we create opportunities for people to engage, learn, and grow.

 

Job Purpose

As a Customer Experience Host, you’ll play a key role in welcoming guests and supporting the delivery of Real Ideas’ exciting and diverse programme across the Devonport Creative Quarter (DCQ).
Whether you’re serving great coffee, supporting a dome screening, giving a tour, or helping set up and run a community workshop, you will be instrumental in creating outstanding experiences that reflect our values and mission.

How to apply

Before applying please download the Role Profile to view the full details of this vacancy.

 

You can make an application in a way that feels best for you by choosing ONE of the following formats to answer the below 3 questions:
– A written response (max 750 words);
– A video response no longer than 5 minutes (please provide us with a link);
– A slide deck presentation (max 10 slides, no more than 750 words, max file size 16MB).

 

We recommend you prepare your document, video or slides before applying through the link below.

 

For this role, the three questions are:

Question A: Why would you like the role as Customer Experience Host for the Devonport Creative Quarter? (max 300 words)

Question B: Can you provide an example of when you provided excellent customer service? Why was it excellent? (max 300 words)

Question C: Can you provide an example of when you have learnt a new process or system (food hygiene, event set up with technology etc). How did you achieve this? Max 300 words

We welcome applications from Black, Asian, Minority Ethnic, D/deaf or disabled candidates.

Everyone will be considered equally regardless of how they apply.

If you need some additional support to access this information, please contact us at hr@realideas.org

Key Dates:

Closing date for applications: 26th October 2025

Interviews: 28th October, Market Hall Devonport, Plymouth

Click here to apply for this vacancy
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