Real Ideas Terms & Conditions

  1. Definitions and Interpretation – General

These terms and conditions apply to individuals and businesses (“Member”, “you”, “your”, “customer”) that have purchased products and/or services with Real Ideas Organisation (”we”, “us”, “our”). These terms, Real Ideas policies and procedures provided describe your rights and obligations in connection with access to Real Ideas buildings, Real Ideas Website, Real Ideas products and services, and engagement with Real Ideas programmed activities. By using the products and/or services, you are agreeing that you and any of your membership group shall abide by and be bound by this agreement.

  1. Information about Real Ideas

We are passionate about finding solutions to social problems, creating and supporting real and lasting change for individuals, communities and organisations. We are innovators, change makers and risk takers.

We believe that by providing our people with autonomy, space to grow and develop, and the freedom to create and innovate, we will deliver the best working environment for our team, who will in turn deliver the most engaging and effective work for the people and organisations we support.

  1. Price, Payment, Fees and Cancellation

The pricing, payment, fees and cancellation terms are dependent on the product or service. Any changes in rates will be communicated with the customer with a minimum of 30 days’ notice (1 Month).

Cancellation for meeting rooms

There is limited availability for meeting room space, cancellations can be self managed via the Real Ideas website. Cancellations can be made without charge up to 24 hours before the start time of the booking, cancellations made after this point will be charged at the rate paid. This may be the amount paid for the booking or redeemed value via your plan.

Cancellations for co-work space

Co-work desk space can be cancelled via the Real Ideas website up to 1 hour before the start time of the booking without charge. After this point cancellations will be charged at the paid rate. This may be the amount paid for the booking or usage redeemed value via your plan.

Specific terms relating to the types of products and services are below.

Recurring Plan

A recurring product / service plan is any monthly recurring plan of a product or service. This is a monthly / yearly payment of a set amount that is redeemed via the Real Ideas website in order to access the product or service purchased. Plans can be added or removed from your customer account. The cost and detail of each plan is shown at purchase.

Rolling monthly or annual payment via credit or debit card. This can be cancelled at any time through the Real Ideas website, prior to the next payment date. Upon cancellation, services will be accessible up until the next payment date. No refunds or pro rata options are available.

Without prejudice to any other right or remedy that we may have, if you fail to make payment when it is due, we may take the following process:

  • 3 (three) attempts at payment with current communication of 1 email notification per attempt will be made;
  • On the 3rd failed attempt, the email notification to you will provide you with a 7 day notice period for cancellation of product / service;
  • If after 7 days, being a total of 10 days since the due date, no payment has been received, access to product or service is cancelled, and sends an email notification to the customer.

We reserve the right to charge you interest on all overdue sums from the due date until payment of the overdue sum has been paid in full. Interest under this clause will accrue each day at 4% above the Bank of England’s base rate from time to time.

All sums payable under this agreement shall be paid in full without any set-off, counterclaim, deduction or withholding.

In the event of loss of access card, a replacement card will be issued free of charge for the first incidence, thereafter a charge of £5 will be administered to you for each subsequent loss and card replacement.

  • Services provided
    • Recurring product plans such as co work, meeting and facilities
      • Access card
      • Access to specialist resources, tools and facilities
      • Secure Wi-Fi connection
      • Access to printing

Organisations

Real Ideas will assign an account holder with whom the organisation will deal directly when determining the pricing structure, service provision and payment profile. This will be detailed in a bespoke letter of agreement which supplements these terms and conditions.

Payment will be requested from Real Ideas by invoice direct to the organisation with payment required within 30 days of invoice.

Cancellation requires a notice period defined in the Letter of Agreement and requests must be sent in writing by email to the Real Ideas key account holder or membership@realideas.org. Upon receipt of cancellation requests the Real Ideas key account holder will communicate directly with the organisation to arrange a final date of the agreement term and the return of access cards. No refunds or pro rata options are available.

We reserve the right to charge you interest on all overdue sums from the due date until payment of the overdue sum has been paid in full. Interest under this clause will accrue each day at 4% above the Bank of England’s base rate from time to time.

All sums payable under this membership shall be paid in full without any set-off, counterclaim, deduction or withholding.

  • Services provided
    • Organisational level
      • Detailed in Letter of Agreement, bespoke package and pricing

Studio space

Studio space rental is upon request only, the rates are based on floor plan footprint of each studio. Agreements are drawn up with each studio holder, within those agreements are the details of cost, benefits, services provided, cancellation notice period.

Cancellations must be sent in writing by email to ramp@realideas.org. Upon receipt of cancellation requests the Real Ideas team will communicate directly with the customer to arrange a final date of occupancy, handover of studio space and keys back to Real Ideas. The customer must vacate the dedicated space on or before the last date of your agreement term which will be communicated directly with the customer. On the final date of occupancy the outgoing studio holder must remove all items, furniture, materials and waste and dispose of responsibly.

In the event of loss of access card, a replacement card will be issued free of charge for the first incidence, thereafter a charge of £5 will be administered to you for each subsequent loss and card replacement.

We reserve the right to charge you interest on all overdue sums from the due date until payment of the overdue sum has been paid in full. Interest under this clause will accrue each day at 4% above the Bank of England’s base rate from time to time.

All sums payable under this agreement shall be paid in full without any set-off, counterclaim, deduction or withholding.

  • Services provided
    • Dedicated level
      • Detailed in individual agreements

Commercial kitchen

The commercial kitchen at Devonport Guildhall is rented by application only. The lease of this space is covered by a separate agreement which details all terms and conditions.

  1. Our Commitment to You

We will:

  1. use reasonable endeavours to supply the Products and/or Services purchased and we aim to ensure that you will have access to these products and/or services within 5 working days of initial sign up.
  2. inform you of any health and safety and security requirements which apply to any Real Ideas buildings and provide relevant documentation.
  3. provide building inductions and (where applicable) specialist facilities inductions in person.
  1. Your Obligations

You shall:

  1. Use reasonable endeavours to observe all health and safety and security requirements that apply to Real Ideas buildings and that have been communicated to you, including environmental health food hygiene requirements for users of commercial kitchens;
  2. Ensure that any equipment is used in an appropriate manner and maintained in a good condition;
  3. At the end of your agreement term you shall:
    1. Pay all sums due to us which remains outstanding;
    2. Within a reasonable time return any items which belong to us (if any); and
    3. Return to us any of our Intellectual Property Rights which we have permitted you to use.
  1. Liability

Real Ideas will not be held liable for any loss or damage to member possessions, equipment or vehicles brought to Real Ideas spaces. Electrical equipment that requires mains power must be PAT tested by the member. Property must not be left onsite overnight, including in lockers.

The customer indemnifies Real Ideas Organisation against any claims for loss, damage or personal injury when attending Real Ideas sites including car parking, grounds, access routes, and all areas inside.

It is in the interest of the customer to seek information about Liability Insurance if they or others are using a dedicated space for commercial activity. Some activity is covered under the Real Ideas Liability Insurance cover. More information can be requested here: membership@realideas.org

Unless you notify us that you intend to make a claim in respect of an event within the notice period, we shall have no liability for that event. The notice period for an event shall start on the day on which you became, or ought reasonably to have become, aware of the event having occurred and shall expire six months from that date. The notice must be in writing and must identify the event and the grounds for the claim in reasonable detail.

  1. Events Outside of Our Control

If you are prevented, hindered or delayed from using our buildings or access to our facilities as a result of acts of God, flood, earthquakes, natural disasters, epidemics or pandemics, civil commotion, armed conflict, collapse of buildings, fire, explosion or accident, and interruption or failure of utility services, we shall not be in breach of this agreement or otherwise liable for any such failure or delay in the performance of such obligations. The time for performance of such obligations shall be extended accordingly.

  1. Health & Safety

Real Ideas Organisation will follow the Health and Safety at Work etc. Act 1974 and Regulations subsequently laid under it and meet the standards required therein. Steps will be taken to ensure hazards are identified, and the risk of injury, disease or dangerous occurrence will be minimised by the achievement and maintenance of high standards of health and safety and by caring for each other. Risk assessments including but not limited to fire safety, Covid-19 and space-specific risk assessments are produced and maintained by Real Ideas. Those risk assessments pertaining to customers are stored and available to all customers on the Real Ideas website. Real Ideas requires customers to read and understand the risk assessments and fire safety plans for the spaces the customer will be accessing. Customers are obligated to undertake their activities in accordance with the Health and Safety at Work etc. Act 1974 while accessing Real Ideas spaces. Customers are obliged to report any unsafe act or condition to Real Ideas staff at the earliest opportunity either in person or by email to membership@realideas.org

All accidents and near misses must be reported using the Real Ideas accident reporting process.

Dedicated and catering customers must complete our online Health and Safety checklist at the start of their agreement term.

  1. Disability provision

We continually strive to ensure our services and buildings are accessible to all, however given the nature of our heritage buildings, there are limitations. We encourage all customers to discuss access requirements with our staff. For prospective customers that require additional assistance to escape in the event of an emergency, on application contact membership@realideas.or and request to discuss a Personal Emergency Evacuation Plan (PEEP). Real Ideas team will work with the individual to write and record this plan and undertake the measures identified in this process.

  1. Confidentiality

10.1 Each party undertakes that it shall not at any time disclose to any person any confidential information concerning the business, affairs, customers, clients or suppliers of the other party, except as permitted by clause 10.2.

10.2 Each party may disclose the other party’s confidential information:

a. to its employees, officers, representatives, contractors, subcontractors or advisers who need to know such information for the purposes of exercising the party’s rights or carrying out its obligations under or in connection with any product and/or service; and

b. as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.

10.3 No personal information regarding participants of its services, including the fact that the participant has contacted Real Ideas, will be given directly or indirectly to any third party which is external to Real Ideas without first considering the legal basis for processing and only then in accordance with Real Ideas’ Data Protection Policy and associated Privacy Notice.

  1. Intellectual Property

You acknowledge that Real Ideas Organisation owns all right, title and interest in and to its Intellectual Property. You may not take, copy or use the name “Real Ideas” or any logos or branding for any purpose, or use photographs of Real Ideas spaces without prior consent obtained from membership@realideas.org

For customers that work and create on Real Ideas sites, we recognise that the intellectual property of those works will belong to the creator.

You shall indemnify Real Ideas Organisation in full against all liabilities, costs, expenses, damages, losses suffered or incurred by us arising out of or in connection with any claim brought against us arising out of, or in connection with, the receipt or use in the performance of this  agreement.

  1. Consumption of Alcohol

Alcoholic beverages are available at licenced cafes on some Real Ideas sites and alcohol consumption at those sites will be in accordance with the terms of the café licence. No alcohol is to be brought onsite from elsewhere. Alcohol that has been purchased onsite may only be consumed in the café.

Real Ideas reserves the right to remove customers from any Real Ideas space if their behaviour is considered unacceptable or they appear intoxicated.

  1. Communication and Contact Details

Real Ideas will communicate with you via email for any product and/or service related matters. You can unsubscribe from generic mailing lists upon request. Your contact details will not be passed on or used for any other reason.

  1. Complaints and Feedback

We take all complaints and feedback seriously. Our Complaints procedure can be found on the Real Ideas website which provides full details on the process, contact details can be found within the policy document. Alternatively, complaints can be sent to membership@realideas.org . We will respond as soon as possible and inform if there is any further action to be taken by Real Ideas with a timeframe. Feedback is welcome and encouraged, feedback surveys will be sent to customers from time to time. Any improvement suggestions can be sent to membership@realideas.org .

  1. Appeals

We try to resolve issues and complaints as quickly as possible, preferably informally to the mutual benefit of all involved. However if there is not a satisfactory resolution with this approach the Real Ideas Directors will have the final say following a review.

  1. How We Use Your Personal Information (Data Protection)

Real Ideas Organisation and its subsidiaries is fully committed to compliance with the

requirements of the Data Protection Act 2018 (DPA), and other data protection legislation including the General Data Protection Regulation (GDPR).

Our data protection policy can be found on the policies and privacy notice section of our website which provides full details.

If have questions on your data or you would like to remove your data at any time you can do so by cancelling your products and/or services or by emailing datacontroller@realideas.org .

  1. Governing Law and Jurisdiction

These terms and conditions contract shall be subject to and construed in accordance with English Law and the parties submit to the jurisdiction of the English Courts

You will not impersonate any other person whilst using our products and/or services.

You will not conduct yourself in an offensive, unlawful, illegal, fraudulent, immoral, or harmful manner whilst using our services

You may not use our products and/or services for illegal purposes or in any way that may harm our name or reputation.

  1. Right to refuse or revoke products and/or services

Real Ideas retains the right to refuse products and/or services to anyone, and to revoke access without notice.