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Complaints Procedure

By 2nd June 2014 No Comments

RIO is fully committed to providing quality products and services to all of its partners, customers and clients.

Our vision is to provide programmes, products and services that help people:

• Realise their potential

• Design their own future

• Develop their creativity

• And make significant change happen for themselves and others

We expect excellence in the programmes, products and services that we provide, the way we manage and support staff and in the way that the organisation is run.

If for any reason you are not happy about the way you have been treated or the services available to you please do not hesitate to contact us – we would love an opportunity to listen to your concerns and do what we can to put it right.

In the first instance please contact:

Steve Clark

Contract Operations & Team Manager

Email: Steve.clark@realideas.org

Mobile: 07590 183 835

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